Policies
Cancellations & refunds
Simple and fair, for both sides of every session. New to booking? Start with How booking works.
Cancelling a session
Only confirmed, upcoming sessions can be cancelled — from your My Bookings page, in one click. • Cancel 24 hours or more before the session: you receive a full, automatic refund to your original payment card. • Cancel less than 24 hours before the session: no automatic refund, out of respect for the practitioner's reserved time. Refunds are returned to your card and typically appear within 5–10 business days, depending on your bank.
If a practitioner can't make it
If your practitioner needs to cancel or doesn't show, contact us right away at ourrippleeffectcommunity@gmail.com or through the contact page — you'll receive a full refund, no questions asked. Practitioners who repeatedly cancel are reviewed by O.R.E.C.
Reviews and the 1-star promise
Reviews can be left after a completed session, and honesty is welcome. To keep things fair for everyone: a 1-star review is first held privately, so the seeker and practitioner have a chance to resolve the issue together before anything goes public. If it isn't resolved in time, O.R.E.C steps in.
Leader listings & featured months
Leader listings are free for a practitioner's first year. After that, Leader listings ($15 per 30 days) and Featured placements ($25 per 30 days) begin immediately upon purchase and run their full term. They are not refundable once active — Leaders control month to month whether to renew.
Tips
Tips sent through Support Bridgett are gifts of appreciation and are not refundable.
Questions?
Anything unclear or a situation not covered here — reach out through the contact page or email ourrippleeffectcommunity@gmail.com. A real person on The Team reads every message.